Frequently asked
questions

Orders are dispatched weekly, and we get them moving as fast as we can. Please allow for some extra time over holiday periods — we'll always let you know if there's a delay.

Most NZ orders arrive within a few business days of dispatch via courier, depending on your location. You'll get a shipping confirmation email as soon as your order is on its way.

Yes — once your order ships, you'll receive a confirmation email with tracking details so you can follow it the whole way.

Get in touch with us as soon as possible at sales@apexperformancenz.com. If your order hasn't been dispatched yet, we can usually amend or cancel it for you.

It depends on the brand — check our full Size Guide for TriXstar and Black Angel measurements and a step-by-step guide to measuring your foot at home.

No — each brand runs its own fit, so always check the brand-specific chart on our Size Guide page rather than assuming sizes carry across.

Check the product description first — we often note how a specific style fits (true to size, runs small, etc). Still unsure? Message us with your measurements and we'll help you pick.

30 days from your delivery date. Items must be unworn, in original condition, and in their original packaging (shoe box included) with proof of purchase. For hygiene reasons, opened socks or accessories can only be returned if faulty.

• Email sales@apexperformancenz.com with your order number and what you'd like to return.
• Pack the item in its original box, inside a shipping bag or box (please don't tape directly onto the shoe box).
• We'll send you the return address to ship it back to.

Once we've received and inspected your return, we'll email to confirm. Approved refunds go back to your original payment method and typically land within 3–5 business days, depending on your bank.

If it's a change of mind or wrong size, return shipping is on you. If we sent you a faulty or incorrect item, we cover the return shipping cost completely.

The fastest way is to return your item and place a new order for the size you need once the return's accepted. If stock allows, contact us and we can sometimes arrange a direct swap instead.

Contact us immediately. You're protected under the NZ Consumer Guarantees Act, and we'll repair, replace or refund the item — and cover the return shipping.

Sign up as a member from any page on our site — it's free, and you'll get 50 points the moment you join. See the full Rewards programme for details.

You earn 1 point for every $1 you spend, on top of the 50 points you get just for signing up.

250 points = $10 off, 500 points = $20 off, and 1,000 points = $50 off the lowest-priced item in your cart. Redeem at checkout.

Check your Apex Rewards account any time for your up-to-date balance and any expiry details on your points.

Spot clean with a damp cloth and mild soap, then air dry away from direct heat. Avoid the washing machine and dryer — it can break down the knit and cushioning over time.

Cold, gentle cycle, inside out, with similar colours. Skip the fabric softener and tumble dryer — air drying keeps the stretch and shape intact for longer.

Yes, on TriXstar cheer shoes. Squads save 10% on 10 to 15 pairs, 15% on 16 to 22 pairs and 20% on 23 pairs or more. Black Angel and Rebel Athletic are at regular prices. Get a team quote to set it up.

We'd love to. Gym and studio partners get free size kits and team pricing on TriXstar cheer shoes for their athletes. See how team orders work.

Send us a team enquiry with your squad size and what you're after — we'll walk you through sizing kits and timelines so everyone's ready for competition day.